Hallmark Insurance

Effective 31 May 2023, Hallmark Life Insurance Company Ltd and Hallmark General Insurance Company Ltd, formerly owned by Latitude Financial Services, became part of the St Andrew's Insurance Group.

Part 9 / Division 3A Transfers

We intend to seek approval from the Federal Court of Australia for confirmation to transfer:

  • The insurance business of St Andrew's Insurance (Australia) Pty Ltd to Hallmark General Insurance Company Ltd under Division 3A of Part III of the Insurance Act (Cth); and
  • The insurance business of St Andrew's Life Insurance Pty Ltd to Hallmark Life Insurance Company Ltd under Part 9 of the Life Insurance Act (Cth).

For More Information CLICK HERE

Hallmark Insurance

Effective 31 May 2023,
Hallmark Life Insurance Company Ltd and Hallmark General Insurance Company Ltd, formerly owned by Latitude Financial Services, became part of the St Andrew's Insurance Group.

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Insurance Products
Find everything you need to know about your insurance policy, including how to claim.

These products are no longer available for sale

If you are an existing policyholder with one of these policies and you have questions, or would like a copy of your PDS, please call our insurance specialists on 0800 220 999 Monday to Friday 10:30am - 7:00pm (NZDT)

  • Repayment Protection Insurance
  • Gem Visa
  • Gem CreditLine
  • Gem Essential
Contact Us

Our team is on hand to help

contact Call us
0800 220 999Mon to Fri: 10:30am - 7:00pm (NZDT)
contact Send us an email
customerservice@hallmarkinsurance.com.au
How to make a claim

If your claim is for one of the following, you can submit an online claim:

  • Merchandise Protection claim
  • Price Protection claim
  • Stolen Card claim
Submit an online claim

For all other claims:

Step 1: Pick your claim type and download your claim form.

If your claim is for one of the following, please complete an Accident & Sickness claim form:

  • Critical Illness claim
  • Disability claim
pdf icon Accident & Sickness claim form download

If your claim is for Involuntary Unemployment, please complete an Involuntary Unemployment claim form:

pdf icon Involuntary Unemployment claim form download

If your claim is a Life or Accidental Death claim, please call our claims specialists on 0800 220 999 - Monday to Friday 10:30am - 7:00pm (NZDT)

Step 2: Check that you have all the required information for your claim

  • Include your policy / account number
  • Provide copies of any additional information or documentation that supports your claim, such as medical evidence, workers compensation documents, job seeking evidence or certified copy of a death certificate
  • Sign and date your claim form

Step 3: Send your completed claim form and supporting documents to us by:

Post
Post

PO Box 108022,
Newmarket, Auckland 1149

Submit your documents online
Secure Document Upload

If you have any questions or require assistance with your claim, contact us

Phone

0800 220 999
Mon to Fri: 10:30am - 7:00pm (NZDT)

email
Email*

claims@hallmarkinsurance.com.au

* Emails may not be secure and we recommend that you do not send any personal information by email.

What happens when you claim

We will respond to you within 10 working days to advise you of the outcome of your claim or next steps.

You may be required to provide additional information.

How we can support you

Got a complaint?

We aim to deliver excellent products and great service, but if we have not met your expectations we want to hear from you.

If you do make a complaint we commit to:

  • Listening to you and reviewing all of the information you provide
  • Resolving your concerns in a timely manner – this also means we will update you regularly while we are investigating your concerns
  • Be respectful and communicate clearly. We won’t hide behind confusing terms and jargon and will make sure you understand the findings of our investigation
  • We will never charge you for making a complaint – it’s completely free.

How to make a complaint

Post
Post

PO Box 108022,
NEWMARKET, AUCKLAND 1149

Phone

0800 220 999
Mon to Fri: 10:30am - 7:00pm (NZDT)

email
Email*

complaints@hallmarkinsurance.com.au

Submit your documents online
Secure Document Upload

* Emails may not be secure and we recommend that you do not send any personal information by email.

If you have a complaint about your insurance and want more information on how to proceed then please download our guide below.

Download Guide
hearing impaired
Are you hearing impaired, or do you have a speech impairment?

Hallmark Insurance uses New Zealand Relay to ensure we are contactable for customers who are deaf or have a hearing or speech impairment.

If you are deaf, hard of hearing, or have a speech communication difficulty:

  1. Contact us through the National Relay service (visit the link below); or
  2. Contact our team on 0800 220 999

New Zealand Relay

money
Are you experiencing family or domestic violence?

If you’re in an emergency situation or unsafe,
please call the Police on 111.

Hallmark Insurance understands some of our customers may be impacted directly or indirectly by family or domestic violence and it could affect their overall financial wellbeing. Hallmark Insurance is committed to supporting customers impacted by family or domestic violence.

Please visit the link below for more information on our Family and Domestic Violence Policy.

Find out more

About Us

Hallmark Insurance (a member of the St Andrew’s Insurance Group), is a trusted insurance company protecting consumers in both Australia and New Zealand.

Unique among its peers, Hallmark Insurance holds both general and life insurance licenses. This has enabled Hallmark Insurance to protect customers with a comprehensive suite of products, seamlessly integrating involuntary unemployment, accident and sickness cover, along with essential life insurance.

Hallmark Insurance is well capitalised, adhering to rigorous standards set by the Australian Prudential Regulation Authority (APRA) in Australia, and the Financial Markets Authority (FMA) in New Zealand. With its headquarters in Perth, Hallmark Insurance also operates through offices in Melbourne and Sydney.

As an important part of the St Andrew’s Insurance Group, Hallmark Insurance values its status as a locally owned and independent insurance company. Governance is provided by a Board of Directors whose extensive experience underscores Hallmark Insurance’s commitment to excellence and empathy in serving Australian and New Zealand consumers.

Overseas Policyholder Preference

An overseas policyholder preference applies to Hallmark General Insurance Company Ltd (HGIC). Under Australian law, if HGIC is wound up, assets in Australia must be applied to its Australian liabilities before they can be applied to overseas liabilities. To this extent, New Zealand policyholders may not be able to rely on HGIC’s Australian assets to satisfy New Zealand liabilities.